Return and Exchange
All items are quality-controlled and checked for any faults before they are shipped to customers. Unevenness in color and/or texture of print is not a fault but a beautiful characteristic of the materials. Should you receive an item that is not in perfect condition/damaged please contact us within 24 hours of delivery of the order and we would be happy to provide an exchange.
Please note that we don’t have a return policy and we do not accept returns as each piece is made to order but we have a 14-day exchange policy.
We reserve the right to refuse exchanges that are shipped after the 14-day grace period expires or items are not in the same condition as you received them in.
All products should be returned with the tags intact and in their original packaging, in an original and undamaged condition as NIVANI holds the right to not accept returns in case the product appears to be used or damaged.
Once the merchandise has been checked, you will receive an email confirming that your return has been accepted. The cost of sending the return courier has to be borne by the customer. The refund amount will not include shipping charges.
Please note that we do not accept cancellations on orders since our products are handcrafted and made to order.
CARE and PACKAGING
We have carefully crafted each and every bag for the radiant you and we would like to take care of your Nivani Bags the same way.
Each Nivani bag is a testament to the uniqueness and meticulous craftsmanship, with attention to detail.
While they are made from carefully and ethically sourced materials that are made to last, each bag is quality-checked before being delivered to the Women of Nivani.
All our bags are packed in triple-protection dust bags and boxes that provide it extra layer of safety in delivery as well as storage.
Since all our bags are made from natural jute, any stain can damage its texture, or dust from surfaces can hamper the color of the bag, so it is advised to use the bag carefully and store it in the dustbags/boxes provided with the bag.
To ensure the longevity of your product, we recommend you to:
Avoid over exposure to direct lighting and protect it from humidity
Avoid contact with liquid, hand cream, hand sanitizer, make-up, and perfume. If your bag does come into contact with water or any of those substances, it should be gently dabbed with a dry, non-fluffy, light-colored absorbent cloth
Be careful not to rub your bag against coarse or abrasive surfaces. Light scratches can attenuate if gently massaged with a soft, dry cloth
For storage, please place the product in a dust bag and avoid storing it in high-temperature, humid, or unventilated areas
Do not over-fill your bag as this will cause it to lose shape and weaken the handles over time
Metal hardware might tarnish or lose its shine over time due to usage and weather conditions. These are changes which occur due to the varied use and handling of the product by the customer and cannot be held against the manufacturers
Label Information
Minimal:
Nivani defines simplicity, functionality, and commitment to sustainable slow-fashion
Timeless:
Nivani bags endure elegance and subtle craftsmanship with designs that are made to last.
Conscious:
Nivani allows you to carry stories of dedication, craftsmanship, and a shared vision for a better planet by using ethical practices.
Please note that we don’t have a return policy and we do not accept returns as each piece is made to order but we have a 14-day exchange policy.
We reserve the right to refuse exchanges that are shipped after the 14-day grace period expires or items are not in the same condition as you received them in.
All products should be returned with the tags intact and in their original packaging, in an original and undamaged condition as NIVANI holds the right to not accept returns in case the product appears to be used or damaged.
Once the merchandise has been checked, you will receive an email confirming that your return has been accepted. The cost of sending the return courier has to be borne by the customer. The refund amount will not include shipping charges.
Please note that we do not accept cancellations on orders since our products are handcrafted and made to order.
CARE and PACKAGING
We have carefully crafted each and every bag for the radiant you and we would like to take care of your Nivani Bags the same way.
Each Nivani bag is a testament to the uniqueness and meticulous craftsmanship, with attention to detail.
While they are made from carefully and ethically sourced materials that are made to last, each bag is quality-checked before being delivered to the Women of Nivani.
All our bags are packed in triple-protection dust bags and boxes that provide it extra layer of safety in delivery as well as storage.
Since all our bags are made from natural jute, any stain can damage its texture, or dust from surfaces can hamper the color of the bag, so it is advised to use the bag carefully and store it in the dustbags/boxes provided with the bag.
To ensure the longevity of your product, we recommend you to:
Avoid over exposure to direct lighting and protect it from humidity
Avoid contact with liquid, hand cream, hand sanitizer, make-up, and perfume. If your bag does come into contact with water or any of those substances, it should be gently dabbed with a dry, non-fluffy, light-colored absorbent cloth
Be careful not to rub your bag against coarse or abrasive surfaces. Light scratches can attenuate if gently massaged with a soft, dry cloth
For storage, please place the product in a dust bag and avoid storing it in high-temperature, humid, or unventilated areas
Do not over-fill your bag as this will cause it to lose shape and weaken the handles over time
Metal hardware might tarnish or lose its shine over time due to usage and weather conditions. These are changes which occur due to the varied use and handling of the product by the customer and cannot be held against the manufacturers
Label Information
Minimal:
Nivani defines simplicity, functionality, and commitment to sustainable slow-fashion
Timeless:
Nivani bags endure elegance and subtle craftsmanship with designs that are made to last.
Conscious:
Nivani allows you to carry stories of dedication, craftsmanship, and a shared vision for a better planet by using ethical practices.